FAQs

How often do you open orders? 

I try to open orders about once a month! You can follow me on Instagram to see when new portraits will be available. I tend to post about a week out with updates and reminders once a date is set!

What should my reference photo look like? 

The photo of the pet should be a clear shot at eye level with good lighting. The photo should be either straight on or a side profile. Photos should be close enough to see the pets features/details. The portrait will be based on one reference photo but additional photos may help with those details. If you are unsure on what photo will work best, it's a good idea to share multiple photos. 

How long until I receive my order? 

Orders take up to 6 weeks to ship from the time I receive the response with photos of the pet. However, these are handmade items that occasionally take longer than expected. I appreciate your understanding of the nature of this work. If you have additional questions regarding your specific order timeline, you can email met at needleandpawco@gmail.com. 

How is the final portrait finished? 

Unless otherwise requested, all portraits will be shipped in an 11" x 14" frame matted to 8" x 10". 

Can I include my pets fur in the portrait? 

Yes! I am happy to add a little extra customization to your portrait by including your pets fur. The fur will need to be mailed out after your order has been placed. 

Will I see the portrait prior to shipping? 

Yes, I will send a picture of the portrait prior to shipping to ensure you are happy with the final product. 

Do you ship internationally? 

I am currently offering sales to the US and Canada. I hope to offer to more markets soon! I'll be sure to post any updates on my Instagram as that becomes available. Order ship from Texas, so all international customers are responsible for any additional customs fees, VAT, or import duties upon delivery. 

Do you accept returns or refunds? 

Since all orders are made custom to your pet, refunds and returns will not be accepted. 

Please feel free to contact me with any additional questions that may not have been answered here!